Himalayan Clarity

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Return Policy

We at HimalayanClarity.com are committed to client satisfaction — if you are not entirely satisfied with your order, then we want to hear about it: keep all original packaging and contact us immediately. Any return must be prepaid and prearranged with us within the first 3 days after delivery. All items are shipped with insurance. If an order is damaged during shipment, it is the responsibility of the buyer to immediately report damage both to HimalayanClarity.com and to the shipper. Shipping costs are the responsibility of the buyer and excluded from refund.
Due to the fragile nature of our products, any returned item must be returned in like-new condition with the original packaging. No damaged items are accepted for refund unless damage was a result of shipping. HimalayanClarity.com will endeavor to show any existing damage in the photographs provided on the website. Refundable damage includes any major scratches, chips or other distinguishing marks that diminish the value of the stone and were not present in the photographs.


Payment Methods




Billing

All payment transactions at HimalayanClarity.com flow through our authorized PayPal Merchant account. PayPal provides transaction-processing security with their secure Payflow gateway. No credit / debit card data is retained by HimalayanClarity.com, the site operators, any operator agents, the server, nor any electronic system belonging to the operator of said website — except the last 4 digits of the card number for transaction reference.


Tax, Import Duty, and Tax-Exempt Status

HimalayanClarity.com is based in California, USA. Regional sales tax rate is currently 9%. The California State Board of Equalization requires that point of sale tax be collected for the order subtotal. The point of sale tax does not apply to shipping. International Customers — California sales tax rate of 9% will be added to the price of order before the cost of shipping. Any VAT, duty, or other applicable amount(s) are entirely the responsibility of the customer and are to be handled upon receipt of merchandise. Wholesale Customers — Companies wishing to waive applicable California sales tax on wholesale lots or other items for resale are required to submit their seller’s permit number or tax id. Sales tax rate of 9% will be charged with the initial purchase and upon receipt of valid sales tax id, mailed to: info@himalayanclarity.com, this tax amount will be refunded to the account used to pay the purchase. With the tax number on file, wholesale customers are able to buy items for resale from HimalayaClarity.com tax-free.


Security Policy

SSL encryption secures information between himalayanclarity.com and your computer or mobile device. HimalayanClarity.com uses strong 128 to 256-bit Secure Socket Layer Encryption (SSL) to secure information during online transactions. The GeoTrust security product features a 2048-bit root. Secure Web pages display "https:" at the far left of the HimalayanClarity.com URL. Major Web browsers display a padlock icon with secure pages, which you can click on to read more. The GeoTrust Site Seal displayed here and on other pages of this website links to GeoTrust SSL validation in real time.

Personal Information

If you choose to provide us with personal information, through such methods as completing a form or sending us an email, we will use that information to respond to your message and to help us get you the information or services requested. Remember that email isn't necessarily secure. You should never send sensitive or personal information such as your credit card information in an unencrypted email or in a Web site form such as the form on our contact page, which ultimately is delivered via email. Secure methods include the himalayanclarity.com store's encrypted Checkout, FedEx, or the Postal Service. Some of our Web sites ask visitors who request specific information to fill out a registration form. Other information collected at Web sites through questionnaires, feedback forms, or other means, enables us to determine visitors' interests, with the goal of providing better service to our clients.


Disclaimer

HimalayanClarity.com intends to accurately and truthfully represent information and images on the Web site and store and is not responsible for any errors or omissions.


Limitation of Liability

You expressly understand and agree that HimalayanClarity.com shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses (even if HimalayanClarity.com has been advised of the possibility of such damages).


Copyright and Intellectual Property

All images, text, webpages, and other data ("Materials") at HimalayanClarity.com is Copyright © 2002-2014 HimalayanClarity.com unless otherwise so noted. Various software components are used with permission under license, and unauthorized use of Materials by others is strictly forbidden. Content is served from the Web domain http://www.himalayanclarity.com/, and none of said Materials may be republished without express written permission from Himalayan Clarity. The graphic marks of the following entities are registered trademarks in the United States and/or international jurisdictions and/or are the intellectual property of: VISA, MasterCard, American Express, Discover, PayPal, facebook, twitter, paypal, digg, linkedin, technorati, delicious, yahoo, google, newsvine, reddit, live, stumbleupon, bebo, mixx, myspace, netvibes, tumblr, squidoo, and others.
Just as we respect your right to privacy, we respect the intellectual property of others — and we value ours.